Billing Policy

7-day limited money-back guarantee

Bidinator Business Edition is covered by a 7-day limited money-back guarantee starting on the date of purchase. You may request a full refund of the one-time purchase price within 7 calendar days of purchase if:

• the software has a material technical issue that prevents normal use, or
• the software materially fails to provide the core functionality represented on the sales page,

and the issue cannot be reasonably resolved by our support team. The guarantee covers eligible material technical defects and a material failure to provide represented core functionality. It is not a buyer's-remorse or partial-refund promise.

Mandatory identity verification at activation

Activating a Bidinator account requires the account holder to complete a one-time identity verification: confirming your legal name and submitting a government-issued photo ID, which is processed securely by Stripe for fraud prevention, account security, and payment-compliance purposes. Bidinator does not store your identity document. This requirement is disclosed on the sales page before purchase.

Declining, failing, or choosing not to complete the required identity verification is not a material technical issue that prevents normal use, and is not a material failure to provide represented core functionality. It is therefore not an eligible reason for a refund or cancellation under the 7-day limited money-back guarantee.

Contact support first

Before requesting a refund, contact support@bidinator.com so we can fix the problem. Most issues are resolved quickly, and a fix restores your software at no cost to you. If support confirms the issue cannot be reasonably resolved, we will process a full refund.

How to request a refund

Email support@bidinator.com from the address you used at checkout, within 7 calendar days of purchase, and include your order or receipt number and a description of the issue. We will confirm by email and issue the refund to the original payment method. Refunds are typically processed within 5 business days; how quickly the money appears depends on your bank, card issuer, or the marketplace that processed your payment.

Access termination after refund

Once a refund is issued, your license to use Business Edition ends and your account access is terminated. You will no longer be able to sign in, and the software and any associated services will no longer be available to you.

Managed Services and other optional services

Business Edition includes its built-in AI-capable features. The first month of Managed Services is included with the purchase and supplies managed AI processing, jurisdiction or location lookup, and property-detail search. After that month, Managed Services is optional; you may keep it for $25 per month or discontinue it and connect your own supported AI provider where applicable. Monthly service fees already billed for a completed period are not refundable. Cancelling Managed Services does not remove the built-in AI-capable features from the purchased edition. Access remains subject to platform availability, account standing, and the Terms of Service. Seats beyond the included 2 users and other premium add-ons remain separate paid services unless expressly included.

Updates and support after 12 months

The one-time purchase includes maintenance updates and standard support for 12 months from the date of purchase. Maintenance updates include bug fixes, security updates, compatibility updates, and other fixes needed to maintain the purchased software. New features, major upgrades, expanded functionality, and premium add-ons are not included unless specifically stated. Payments for a renewal of maintenance updates and support after that period are separate purchases and are not covered by this 7-day guarantee unless the renewal itself is within its own 7-day window and meets the eligibility conditions above.

Abuse of the guarantee

We reserve the right to decline a refund where there is evidence of fraud, chargeback abuse, license sharing, resale, or repeated purchase-and-refund activity.

Chargebacks

Please contact us before filing a chargeback. In almost every case we can resolve the issue faster than your card issuer can, including issuing the refund directly where this policy allows.